Returns & Exchanges
At Clothes Mentor, we want you to love your sustainable fashion finds, which is why we offer a straightforward return process for items that don't meet your expectations. Please ensure all items are returned in their original condition with tags attached within 7 days of purchase for a full refund.
Verify Eligibility
Ensure your items are in their original, unworn condition with all Clothes Mentor price tags still firmly attached.
Gather Documentation
Locate your original paper receipt or digital order confirmation to validate the purchase date and price paid.
Visit Your Store
Bring the items and your proof of purchase back to the specific Clothes Mentor location where the original transaction occurred.
Receive Your Refund
Once our team verifies the items, we will process your refund to the original payment method or provide store credit if preferred.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing